My Story
A Search For A New Path
I have found that it is time for me to find a long lasting career that I could thrive in. My desire is to find a position in a field that I am most confident in. I have experience in writing and knowledge management. I would love to leverage this experience into a position in either knowledge management, learning and development, writing or editing. I would also thrive in a non-profit organization where my career could serve those who need help the most.
​
Personally, I am a fun loving, determined individual. I am the husband to a wonderful wife, Liz, who I have been married to since 2015. I am also a proud father to two wonderful girls, Helin and Genisis, who have been with our family since 2018.
​
In my free time, I love to play guitar, read, and try my hand at cooking.
​
My Experience
Background & Expertise
Freelance Work
June 2019 - current
Coordinated marketing campaigns for local businesses, non-profits, and churches, Created engaging social media posts to reach business goals for clients. Produced video and interactive media to reach clientele.
Noteworthy campaigns include:
Successfully coordinating social media and event marketing for a professional Santa Claus.
Managing graphic design and a trade show campaign for a notable surveying equipment corporation.
Client Services Specialist, Pinnacle Financial Partners
March 2020 - October 2020
Navigates various banking systems to provide information and service to clients via inbound telephone calls. Handles highly confidential client information. Assists clients with financial transfers, account inquiries, and bill pay. Provides excellent technical support to clients needing assistance with a proprietary online banking system.
Associate Communications Specialist, UnitedHealth Group
January 2017 - May 2019
Worked as a technical writer using specialty HTML templates to create standard operating procedure documents. Primary task was to improve documents for a quicker and easier end-user experience. Selection of template or tool was critical, depending on the information to be conveyed.
Led projects and collaborated with business partners and SMEs to provide customer satisfaction using negotiation and technical skills.
Led business unit in production and turnaround time and was also active in projects and the company’s Culture Values program.
Worked to reduce the number of documents as well as reducing the number of words to make documents easier to read.
Contributed to the company’s social volunteer program by assisting with school supply drives and other community projects.
CG&A Analyst, Aetna
October 2015 - January 2017
Worked within the complaints and appeals department. Wrote and edited specific benefit decision letters to be sent to providers. Proofread and made grammatical, spelling and formatting corrections based on Aetna brand standards.
Mediated correspondence between provider, appeals and clinical departments.
Researched benefit information and compared it to current requests.
Claims Benefit Specialist, Aetna
June 2015 - October 2015
Adjudicated claims from both providers and members.
Developed extensive knowledge of mainframe system operations while inputting data and performing research.
Identified errors within claims that dropped from auto-adjudication and solved errors by troubleshooting.
ACES Clerk, Oak Ridge Elementary School, Guilford County Schools
January 2014 - May 2015
Answered parent inquiries in person, by telephone, and via email messages. Assisted in the training of new hires. Created and maintained new filing systems.
Demonstrated management leadership in supporting the Site Coordinator and by offering critiques to group leaders.
Leadership was demonstrated in performing the daily needs and tasks of the program in absence of the site coordinator.
Assisted in the maintenance of office assets, budget reports and placed supply orders. Handed customer billing, payment processing and the collection of past due payments.
ACES Group Leader, Oak Ridge Elementary School, Guilford County Schools
August 2010 - January 2014
Maintained daily information about children’s activities. Taught children healthy and personal routines such as eating, hand washing and organizational habits. Detected developmental and/or emotional problems in children and informed the supervisor and/or school counselor. Supported children with homework. Arranged and took part in games and educational activities. Ensured cleanliness of toys and other materials.
Encouraged children’s understanding of others and positive self-concepts to contribute to their emotional and social growth.
Led students in establishing a broad worldview of thinking outside of their geographical and social boundaries.
Instructed children about important character traits in order to help them grow up as leaders within their community.
Intern, Main Street Baptist Church of Kernersville, North Carolina
May 2010 - August 2010
Directly reported to the next generation pastor. Led college and career Sunday school class and small group. Preached to the church youth group. Planned outreach and vacation Bible school. Researched information for sermon series. Managed all church social media accounts.
Career Path
Positions Of Interest
I believe that a job title is just a label. In all honesty, I prefer to wear many hats. Nothing is more exciting to me than balancing a variety of different projects. At the end of the day, I desire for my work to have made a positive impact on our society.
Writing / Editing
I love writing. Writing has been a creative outlet for me from my early teens. I named and worked intently on my college's creative writing journal, and I published my own book of poetry. In my last position, I was a technical writer who also used skills in knowledge management, content curation, html and css.
I would love a position in:
technical writing
copywriting
editing
content curation
Instructional Design
My favorite position that I have ever held was in knowledge management. Writing and organizing corporate documentation is something that excites me.
I would love a position in:
knowledge management
learning and development
Non-profit
My heart breaks when I see the needs in this world. Homelessness, food insecurity, and generational cycles of poverty are all too common place. However, I believe that most people have the ability to do small acts of kindness to make society more hospitable.
I would love a position in:
program management
development and advocacy
communications
volunteer coordination
My Passion
Driven For Results
As a natural born self starter, my passion has continuously driven me to expand my knowledge, experience, and relationships. With my diverse skill set, I’m confident in the creative ideas and successful solutions that I can bring to the table. Keep exploring my site to learn more information about me, and reach out directly with any questions.
Education
What I’ve Learned
Tennessee Temple University
2010
Bachelors of Science in Biblical Studies
Gallup Strength Finder Results
1. Input
3. Belief
2. Connectedness
4. Intellection
5. Consistency
Location
I currently reside between Greensboro and Burlington, North Carolina in a small community known as Whitsett.
​
I would prefer a remote, partially remote, or local position. However, I am willing to relocate for the right position.
"Whatever you do, do it from the heart, as something done for the Lord and not for people,"
Colossians 3:23
Let’s Connect
